A Guide for Claims Settlement
(For Consignee)
1. Send a Letter of Claim to the Carrier as well as the Agent of Carrier and/or the Port of Discharge within 7 days after the consignment is discharged, inform them of the damage, hold them responsible for it, and get confirmation of receipt from them;
2. Report to the police if the estimated claim amount exceeds USD 3000, and it is a case of pilferage or robbery or car accident; and get any certificate issued by police;
3. Collect the following documents for claims settlement:
A. Original Insurance Policy;
B. Original Bill of Lading and/or Original Air Waybill; [ VERY IMPORTANT ]
C. Sales Contract, Commercial Invoice & Packing List (with chop);
D. Photos showing the loss or damage of goods and/or outside package;
E. Certificate of loss or damage and/or short-landed memo issued by the carrier, the port and/or the customs which can prove that the loss/damage occurred during transit and the extent of damage (e.g.: Damage Report issued by the carrier, or Unclean B/L); [ VERY IMPORTANT ]
F. Notice of Claim addressed to the carrier or responsible third party, and any response or compensation letter from them;
G. Provide us with your Bank Information, including the Bank Name, Bank Address, Bank Account and Beneficiary Name. If you need PICC to pay the consignor instead, please write to certify the consignor to handle all the claim procedure as well as to receive the Indemnity on your behalf.
