In her early days as an emergency room physician, Doctor Joanna Myer treated a child who had suffered a second degree burn. After the child had been treated and was being prepared for
discharge. Doctor Myer talked to the parents
about how they should care for the child at home. Also listening to her were a half a dozen other family members. A few hours later, when she came to say goodbye, the family asked her to settle an argument they'd been having over exactly what advice she had given. "As I talked to them. I was
amazed." she said. "All of them had heard the simple instructions I have given just a few hours before, but they have three or four different
version.The most basic details were unclear and confusing.I was surprised, because these were intelligent people." This
episode gave Doctor Myer her first clue to something every doctor learns sooner or later - most people just don't listen very well. Nowadays, she says she repeats her instruction, and even conduct a reality check with some patients. She asks them to tell her what they think they are supposed to do. She also provides take-home sheets which are computer printouts tailored to the patients'situation. Doctor Myer's listeners are not unusual. When new or difficult material is presented, almost all listeners are faced with the challenge because human speech lacks the
stability and permanence of the printed word.Oral communication is fast-moving andimpermanent.
相关单词：discharge
discharge解释：vt.释放；排出；vi.排出，放电；n.释放；排出
discharge例句：
The water pipes discharge freely.水管畅流。
Some factories in this locality still discharge waste water into the river.这一地区有些工厂仍把废水排入河中。
相关单词：amazed
amazed解释：adj.吃惊的，惊奇的v.使大为吃惊，使惊奇( amaze的过去式和过去分词 )
amazed例句：
Just the size of the place amazed her. 仅仅地方之大就使她十分惊奇。
I was amazed at her knowledge of French literature. 她的法国文学知识之丰富使我大为惊奇。
相关单词：version
version解释：n.版本；型号；叙述，说法
version例句：
His version of the events is pure supposition.他对这件事的说法纯属猜测。
What is your version of this matter?你对这件事情的看法 怎么样？
相关单词：episode
episode解释：n.（作品的一段）情节，插曲，系列事件中之一
episode例句：
The episode was a huge embarrassment for all concerned.这段小插曲令所有有关人员都感到非常尴尬。
This episode remains sharply engraved on my mind.这段经历至今仍深深地铭刻在我的心中。
相关单词：stability
stability解释：n.稳定，稳固
stability例句：
The situation is tending towards stability.局势趋于稳定。
She lacks emotional stability.她的情绪不稳定。
